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Returns Policy

In case of an error from our company, we fully refund the money corresponding to the value of the order and shipping costs.

In case there is no error on the part of our company, only the amount of money corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the customer. All the above provided that the products are in their original packaging.

In case the products you have received have exceeded their expiration date, we fully refund the money corresponding to the value of the products and their shipping costs.

In case the product has a defect (DOA) or is under the guarantee period, it will be replaced after examination by the company.

Refunds are accepted upon request and only if the products are unused in their original state and packaging. In the case of use of the product or alteration of their original packaging, the refund shall not be accepted.

The refunds are made within 30 days from the return and reception of the products from our company and for as long as there are no other overdue open debts.

Your refund is made on the same means of payment by which you completed the order. In the case of cash on delivery and bank deposit you must provide us with your bank account to which you want us to deposit the refund. For returns of retail sales, proof of the retail receipt is necessary. In the case of an invoice, the refund will be made by means of a debit note.

In the event that the request for a refund is not made within the period of 14 calendar days from the day of the receipt or if some of the conditions of return are not met, has the right not to accept the products back and/or not to replace them.

In case the payment was made by credit card, a cancellation of the transaction will be made with the same credit card.

Before returning the product you should contact the return department of Products that are sent back without our approval will not be accepted.

Product Return Procedure

At our headquarters

You must bring the product to our premises (together with the receipt or purchase invoice) and after checking we determine if our conditions of return apply. In that case the product is replaced with the same or other product of your choice.

Product shipment

After a telephone communication with the returns department of in order to get their approval for the return, you must pack and send the packaged product with our partner courier company. Within the package you have to place a note informing us of the problem with as much details as possible, proof of purchase and the return code you will get from our returns department. In the event that the package arrives and after examination from our Technical department it is proven that our conditions for return do not apply, the product will not be accepted, as explained in detail above. It will then be returned to the customer and the transportation costs will be borne by him.

Individual product changes that are part of an "offer package content" are not accepted. The entire package should be returned and replaced on the basis of the above conditions.